RMM – WHAT IS IT?
Remote monitoring and management (RMM), also known as network management or remote monitoring software, is a type of software designed to help managed IT service providers, like PCNY (MSPs) remotely and proactively monitor client endpoints, networks and computers. This is also now known as or referred to as remote IT management.
Install a small piece of software called an Agent onto each device on a network and it will gather a whole range of information about any hardware and software being used on that device. The agent then uploads to the cloud portal where it can be accessed remotely by our support team technicians.
An RMM platform is crucial for professionally maintaining a healthy network, allowing technicians to securely connect to PCs and servers at the click of a button.