Tech support

How to recover an Off-screen Window

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This happened to me while using the desktop version of Quicken on my laptop.  The application is open – yet I can see it anywhere on my display.  This is most likely caused by having a secondary monitor attached at some point.  But how do you recover when you don’t have a secondary monitor to […]

Tech support

Toshiba Satellite A505 Hard drive recovery

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http://cdgenp01.csd.toshiba.com/content/support/manuals/userguides/su2428485/GMAD00209010_SatA500_09Aug13.pdf Starts on Page 60 1  Make sure the computer is turned off. 2  Press and hold the 0  (zero) key on your keyboard while powering on the computer. 3  If your system offers a choice of Windows®  7 32-bit or 64-bit operating system, select one at this time. If not, skip to step 4. […]

Tech support

Google Drive logging and error report

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https://support.google.com/drive/answer/2527519?hl=en on Mac: Open the Google Drive menu on your computer. Select “Quit.” Open the Terminal application. Copy and paste the following command into Terminal: /Applications/Google Drive.app/Contents/MacOS/Google Drive –v Press Enter. Google Drive for your Mac will automatically open in Diagnostic Mode. Click Send report to Google. When the report is sent, you’ll receive a Report ID. Write the […]

cybercriminals

Ransonmware!

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What is ransomware? Ransomware is a kind of malware (malicious software) that criminals install on your computer so they can lock it from a remote location. Ransomware generates a pop-up window, webpage, or email warning from what looks like an official authority. It explains that your computer has been locked because of possible illegal activities on it and […]

Tech support

How Secure is Dropbox?

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It’s secure!  I use it myself.  Dropbox stores users data at Amazon’s S3 cloud. Dropbox takes the security and the safety of your data very seriously. They use the best tools and engineering practices available to build and maintain Dropbox, and have a dedicated security team making sure that Dropbox remains secure. Our files are […]