Tech support

Google Drive logging and error report

https://support.google.com/drive/answer/2527519?hl=en

on Mac:

  1. Open the Google Drive menu on your computer.
  2. Select “Quit.”
  3. Open the Terminal application.
  4. Copy and paste the following command into Terminal: /Applications/Google Drive.app/Contents/MacOS/Google Drive –v
  5. Press Enter.
  6. Google Drive for your Mac will automatically open in Diagnostic Mode.
  7. Click Send report to Google.
  8. When the report is sent, you’ll receive a Report ID. Write the Report ID down and share it with your support representative.
If steps 6 and 7 fail, you’ll see an error message saying the the sync log couldn’t be sent to Google. To manually send the report to Google:
  1. Click the OK button.
  2. The folder on your computer that contains the sync log file will open.
  3. Attach the report to your email reply to the Google Drive support representative.

Leave a Reply

Your email address will not be published. Required fields are marked *